RETURNS AND REFUNDS POLICY
Order cancellation and Return
All orders can be canceled while they have not been sent.
If you have paid for your order and need to change or cancel it, you must communicate with customer service or support within 12 hours.
Once the shipping process has begun, it can no longer be canceled.
Refunds
Your satisfaction is our priority #1.
Therefore, you can request a reimbursement and forward the products not decreased.
They do not receive it within the guaranteed time (45 days, without including the processing of 2-5 days)
Receive the wrong item
You do not want the product you received (but you must return the item to your coast, and the article must be
(without using)
We do not issue a refund if
Your order does not arrive due to factors under your control (for example, providing the incorrect shipping address)
Your order does not come due to exceptional circumstances beyond our control (for example, it has not been authorized by customs or delayed by a natural disaster). You can send refund requests within 15 days of the expiration of the guaranteed delivery period (45 days).
Diamondcool policies can also be seen here: