RETURNS AND REFUNDS POLICY
Order cancellation and Return
All orders can be canceled until they are shipped.
If your order has been paid for and you need to change or cancel it, you must contact customer service or support within 12 hours.
Once the packaging and shipping process has begun, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority.
Therefore, you can request a refund or resend for the ordered products if:
- They do not receive it within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you received (but you must return the item at your expense and the item must be
- (without using )
- We do not issue a refund if
- Your order does not arrive due to factors under your control (for example, providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances beyond our control (for example, it has not been cleared by customs, or delayed by a natural disaster).*You can submit refund requests within 15 days after the expiration of the guaranteed delivery period (45 days). - In addition to DiamondCool Privacy Policies, you can also see:
- Cookies Policy
- Legal Notice
- Terms and Conditions
- Privacy Policy
- Contact us: Contact@diamondcoolmcr.com
